Management Lessons from THALA (The Leader)

In the classic IPL 2023 finals, 3 images have stayed with millions of cricket buffs and with me. Deepak Chahar drops a sitter with the classy and prolific Shubham Gill at just 3. Pan to MSD. A calm, stoic face and the game moves on; then Jadeja beats Gill as he lunges forward. Dhoni’s lightning fast reflexes are on show as he removes the bails in a flash (0.01 seconds). The bowler runs towards the wicket-keeper with eyebrows raised and the latter nods quietly. Yes, they have stumped the batter. It’s quite clear that Shubham Gill has been plotted out; as CSK are crowned champions Mahibhai is called to lift the trophy. But he has already invited Ambati Rayudu (who has announced his retirement)and Jadeja whose cameo hitting sealed the match on the last ball to join him on stage to receive the trophy. Then as the entire CSK contingent is celebrating we see the smiling captain at the back and corner.

The most impressive trait of the man is his unflappable temperament.  Ravi Shastri acknowledges this in his foreword to Bharat Sundaresan’s book, ‘The Dhoni Touch’, “Captain Cool may sound clichéd now but in many ways, it was an apt description as nothing could frazzle Dhoni. I have seen him remain steadfast and inscrutable as a monk in victory or in defeat.” The crucial lapse by Chahar could have rattled the team had their captain let out a stream of invectives and abuses. “But Thala is known to take the pressure off his players. He has always looked at the bigger picture in tight situations or even after a couple of defeats. Things will balance out in the longer run,” says Michael Hussey. In some of his interviews, Dhoni has revealed his mental resolve, “I feel frustrated. I feel angry at times. I feel disappointed. But none of these are constructive. What needs to be done is more important than any of these emotions.” His calmness both as India and CSK captain has soothed the nerves of the rest of the team and ensured that they stay focused and continue to believe in themselves. Not losing composure in stressful situations is the key to positive team spirit and sustainable success. Our Corporate Managers can take a leaf from MSD’s book. Business targets have morphed into targeting team members- especially down the line. The simple mantra is that a good work environment (dressing room culture) translates into good results.

Some Corporate leaders today tend to complicate things, by an overdose of reviews and meetings and analysis. Dhoni is not too invested in cricket data analytics. He relies more on his observation skills and his deep appreciation of every nuance of the game. THALA has a genius for keeping things simple. Everything is not within our control. “Control the controllable things and attend to the small details and address the ground realities. More often than not results will be in your favour. If you don’t get desired results, accept and work to improve,” from a Dhoni interview. In a company setup, the controllables are mobilizing the right resources, deputing people to the right assignments, defining their roles and giving them space to deliver, facilitating teamwork & co-ordination, selecting the right leaders + Training, Upskilling, Motivation, Appreciation, and having their backs when there are bad days at the office. It’s not surprising to know that MSD often has dinner with the younger members of the team to put them at ease and to jell with them.

This attribute of MSD of having faith in and backing his players is a recurrent theme. Spinner Yuzi Chahal who has experienced his best days under his captaincy says, “Newcomers or with 15-20 match experience-MSD backs you and trusts you. A couple of bad matches does not shake his faith in you.” It’s only a game that is an oft-quoted response from Dhoni after losing a match or even a series. Connect the dots to the high success ratio at both the international levels and also in the IPL tournament. Hence it is that you don’t see much chopping and changing of players in the Dhoni era as became the norm later. Merit more than loyalty mattered to him.

This sanguine, down-to-earth mindset of Dhoni is commended by Shastri, “even in the new set up with Kohli as captain and with many youngsters- his mature understanding of the players and dressing room dynamics – Dhoni morphed into a pillar, advisor, and mentor without intruding into team management space.” Mahi had even earlier proved that he was the master of quietly taking charge without rocking the boat. The Art of Managing Egos. Catapulted to captaincy ahead of several Indian cricket superstars and former captains, he took his time, didn’t interfere with their proven methods, and managed to extract the best performances from these legends and the upcoming stars without ruffling feathers. Lest we forget the 2007 T 20 WC winning team was completely raw and the current CSK team was at best, average on paper.

MS Dhoni is an enigma to many as he is an unorthodox leader and a unique personality. His art of taking ownership has many levels- Being in the Present; keeping it simple but looking to improve;  thinking about results only puts more pressure on the team, so focus on the process; keeping emotions under control is more constructive- anger and frustration lead to wrong decisions; don’t throw in the towel till the result is decided. Devon Conway (CSK opener) gives more insights in an interview with Harsha Bhogle, “MS gives us a role and backs us to do the role. He steps into their shoes as everybody reacts differently to pressure.” So it is little surprise that Thala’s pre-match meetings last only 10 mins but he has a sequence of one-to-ones. Also what he has to say in team meets is already known to seniors but helps to get the others on the same page. His simple take is- A captain is only as good as his team.

At the workplace also, team members reciprocate and feel a sense of belonging and responsibility based on the trust shown to them by the leader.

Leading from the front has been his hallmark. A corporate honcho has to herself/himself excel in one or more domains-Sales, Finance, HR, Operations, Technology or their leadership will always be in doubt. Delegation is good but one cannot be a non-playing captain. MSD has been at the top of his game as a wicketkeeper, a batter (at various slots), and a captain responsible for every action on the field. The innovative and effective helicopter shot is synonymous with him. He personifies genuine multi-tasking across various formats of the game and often raises the bar. This means living in the moment and in leading the charge in whatever the role demands. Not everything he has touched has turned into gold. But he has always appeared in total command on the field- not scurrying around to mitigate a difficult situation.

The Best Finisher accolade he has earned is well deserved for his utmost capability to lead from the front even as the asking rate appeared to be beyond reach. An astonishing stat is that he has scored 4,000 runs in a winning cause batting at No. 5 or lower.  In ODI’s power hitting came into vogue because of him. No score was considered safe if he was batting for India. His batting average in successful chases in the ODI’s is the highest for any player in history- an incredible 102.71. The six to finish off the 2011 WC final is etched in a nation’s consciousness and has become part of folklore.

With 294 Test dismissals, 444 ODI dismissals and 91 T20 dismissals MS Dhoni is in a league of his own- the Don with gloves on… But as wicketkeeper cum captain he morphs into a different avatar. The stump mic has caught him advising bowlers on what and where to bowl or talking about the batter’s mind frame. Yuzi Chahal certifies that the plans have worked more than 70%of the time over a few overs.

Cricket is a game of glorious uncertainties. But the Thala halo also speaks of a brilliant cricketing mind. It has been said that he has the game all mapped out in his head. Amazingly, he is often on the right course. Shubham Gill was outwitted by the Dhoni-Jadeja combination in the IPL finale. But few may know that in the 2011 WC final a Dhoni-short of runs- promoted himself above the Man of the Tournament Yuvraj Singh in the batting order. His rationale- danger-man Muralitharan was bowling and he had played him often in the CSK nets. In the Champions Trophy of 2013 he asked Rohit Sharma to open with Shikhar Dhawan and a hundred partnership opened the floodgates to many more runs. The sharply observant Dhoni saw things that others overlooked.

Adam Gilchrist has commented about the MSD aura, “Sheer calm and confident body language evoked great respect and even fear in the opposition camp.” The ultimate tribute has come from the master himself-Sachin Tendulkar, “Calm, positive and always one step ahead of the opposition. The best captain I have played under.”

He has always shared credit with the team and taken the heat for the losses. The 2011 WC winning team photograph also shows him in a corner with other team members at the front and center. After this heady win, it was all downhill for Dhoni and the Men in Blue as they faced one embarrassing loss after another in the Test series in England and Australia. It took great strength of character to bounce back with the sheer weight of performance once again. His announcement to retire from Test cricket during the Australia series in 2014-15 speaks volumes about the man.  “90 Tests. The temptation to reach a milestone 100 is almost impossible to resist not to mention the power of captaincy. But he bid adieu as he believed he couldn’t give it his all,” comments Ravi Shastri.

MSD has always had the street-smart brain to cut through the clutter and reach a decision correctly. His technique both behind and in front of the stumps has been unconventional to say the least. He himself believes that millions connect with him as his cricket mirrors their gully cricket style. The sea of yellow at stadiums across India during the IPL is an unusual social phenomenon. It goes way beyond hero worship to a massive cult following. That this man from Jharkhand has been so warmly embraced by the people of Chennai and Tamil Nadu has a powerful message for our political netas. His respect for the people, their culture, and his humanity and simplicity, have made him their very own ICON.

In this era of omnipresent social media, this celebrity cricketer is totally missing from Instagram, Twitter, and Facebook. He considers it a distraction and an addiction. In his own wry manner, he says, “Core job is to play well for India in cricket. If you do that there will be enough likes and enough followers.”

The incredible journey of this railway ticket collector from Ranchi to Chennai and beyond has not been without controversy. The CSK-RR match-fixing scandal and the banning of both teams from the IPL for two seasons must have scarred him badly. He has called it the lowest point in his life. The 2016 film, ‘MS Dhoni-the Untold Story’ produced by his friend Arun Pandey did not reveal anything. Mahi only spoke about it in the documentary ‘Roar of the Lions’ on Hotstar in 2019. Another cautionary tale is the conflict of interest issue with Rhiti Sports (where Dhoni had a 15% stake) also managing the careers and fortunes of his CSK team-mates- Raina, Jadeja, and Ojha.

The 2023 IPL final was heralded as MSD’s ‘Last Dance’ with the CSK team.  But the cricketing legend has now metamorphosed into a national emotion. After his recent knee surgery he will likely return to CSK in IPL 2024 as a captain for a few matches and as a Mentor for the team and franchise. The final hurrah will be played out at Chepauk.

The Art of the Spin

Some years back I saw two top level state politicians from different political parties bonding together at a resort. They were hand-slapping and laughing loudly. The same morning they had been featured on the front page of a national newspaper calling each other derisive names. The esteemed correspondent had analysed that the parties could part ways soon.

Politicians are past-masters of Spin and it’s more extreme form- Propaganda. But their most effective spin has been that they are all bitter rivals on the grounds of ideology and policy. Nothing could be farther than the truth. With a few exceptions like the feud between Jayalalitha and Karunanidhi which had sunk to personal levels, behind the scenes the political fraternity is just that- a fraternity. When one is in power he ensures that the other is not unnecessarily harassed , leave alone prosecuted. All the name calling is for public consumption-during elections, on media and on the floors of Houses and Assemblies. Politicos switch parties whenever it suits them and political alignments are formed or dropped as the landscape changes.

Please think why lip-service is paid to some of the most significant legislations our country requires. But is never passed. Think 33% reservation for women in the Lok Sabha/Rajya Sabha and the State legislatures. Think the police reform bill basically freeing the law enforcement agencies from the clutches and control of the political masters. Think about the Election Finance Bill making the source of political funding transparent to the public. The Criminality Law barring candidates with criminal records from contesting elections. Lots of talk but no action. No politician of any consequence wants these ground-breaking changes. They will destroy his well entrenched interests and derail their dynastic agendas.

The media has become a willing accomplice in these manipulating games. Some have become propaganda mouthpieces. Think of Fox News in the US. In India the so-called high brow, intellectual channels are as guilty as the shrill competition they laugh at. The common man today does not have a single TV channel or newspaper she/he can turn to for unbiased, factual news content.

The avalanche on the social media platforms is also disturbing. Political parties and big business have their spin professionals and there is a lot of fake stuff floating around. The consequences can be scary and momentous. Think back to the 2016 US election or the Brexit referendum. Russian hackers with downloads of Immigrant hordes and impending marginalisation of the white population could easily have swung the results.

Spin is not the domain of only the political stream and need not have national or global repercussions. But even at this level there are interesting case-studies. Remember the ‘whitewash’ job done by Rajkumar Hirani in ‘Sanju’. A bio-pic of Sanjay Dutt?. A large hearted and at times misguided victim of circumstance and the media. His close ties to the mafia and the wanton ways of this privileged person are all glossed over. Hirani and Sanju Baba will soon team up for the third instalment of the lovable Munnabhai series.

Take the case of the legendary Dhoni. Embroiled in several controversies between 2013-15. He was VP at India Cements, captain of Chennai Super Kings and captain of India. His boss, Srinivasan was the owner of the first two and the Chairman of the BCCI. A cushy position for MSD. All bases covered. The Tamil-Nadu police officer who exposed the match-fixing racket has disappeared into the shadows. Smaller fish like Sreesanth have been sent to the cooler. Dhoni has manfully stood up for his boss’s son-in-law Meiyappan before the investigators, reportedly calling him’ just a special fan of CSK.’ Public memory is short. But this sordid episode is just not cricket. The Chennai team and RR are back after a two year ban. THALA IS BACK.

Then there is the small matter of Rhiti Sports, an agency run by his friend Arun Pandey. Co-owned then by Dhoni. Representing Jadeja, Raina and Ojha amongst others. Any conflict of interest, friends?

The same Pandey produced the hit movie “Dhoni”. The uplifting story of MSD from humble beginnings in Ranchi to railway conductor to captain of the World Cup winning team. The legend who finishes of the final with a six. Etched in our memories forever. But no mention of the match-fixing saga, the 2 year ban, the conflict of interest et al.

His accomplishments are undeniable. Captain Cool. Winner of two World Cups for India. One of the greatest cricketers ever. An inspiration to millions and millions. But with a spin-doctor in the background.

The latest chapter in what is at least this dubious- association tale is the case of the Amrapali Builders. The SC has come down like a ton of bricks on the real-estate operators who have duped thousands of middle-class buyers . Dhoni has been their public face and endorser for years. Now his lawyers claim that the cricketer has been duped of his Rs 40 crore fees. Another victim, right?

Is it any surprise that a docu-drama called “Roar of the Lion” is now streaming on HotStar. MSD setting the record straight. The cricketer-hero will soon be riding out into the sunset. But before that the country anticipates the Dhoni magic again-conjuring up the third ODI World Cup win for India.

The IPL event shows the Hype Machine in all its glory. This unusual mix of cricket, Bollywood, Big-Business and the Politicos is seductive. But the novelty may be wearing-off. The crass commercialisation may be its undoing. It has become more of a social event than a serious tournament. In which other top sports event will you hear the commentator screaming a ‘Yes Bank Six’? Even the ultimate cricket stroke is sponsored. Show-time it is. Great sport it is not. The passion, the edge is missing.

Make-believe and Bollywood are two sides of the same coin. Take the case of Salman Khan, the other bad-boy of the film-world. Maybe, Hirani can do another effective ‘white-wash job’ The super-star has been accused of killing an endangered species of deer whilst on a shoot in Rajasthan 20 years ago. Then there is the reckless driving and manslaughter case where a poor pavement dweller was run over and some others injured. In India, the rich and powerful can literally get away with anything. Then, the Spin kicked in. ‘Being Human’ a philanthropic organisation was born and promoted with gusto. Remember the T shirts with the logo.The large-hearted BHAI was taking shape.

Salman has become something of a social phenomenon, in the same way Rajnikanth is. But his is a carefully cultivated image off-scream. On-screen the swag, the attitude, the over-the –top action and the one-liners are the formula for success.

‘King Khan’ has however been having a disappointing run over the last few years. His last film Zero disappeared without a trace. But his PR machine is in top-gear. He is all over the social media. Everyday , there is some latest news about SRK. A honorary degree from some University, the doting father, some nostalgic pics from his early days, the enthusiastic owner of KKR, his grand visit to China. Hat’s off – the celebrity is happening while his career is in a slump. His friends in the media and his mega-star status ensure that there is little talk about his poor choice of movies and even taking his audience for granted. Now, he has hit the pause button and is on the look-out for the right role. His legion of fans are praying for a blockbuster. Here’s hoping that something of the quality of Swades or Chak De is in the offing.

But herein lies another example of the power and mystique of Spin. Many people will assume that SRK is the King of the Box Office. That has always been the title he is crowned with. Reality-check says different. In the last decade Aamir and Salman lead the honor list with 3 movies apiece in the top 10 Indian Movies list. A Shah-Rukh film does not make the cut.

The Corporate World has also bought into this game of Buzz and Hype. ‘The Best Company to Work with’, ‘the Best in the Industry’ are all trophies ardently solicited and even bought. There are media channels, newspapers and industry bodies willing to oblige. There are professional facilitators willing to show the way. All for a price. There are sponsored appearances on television and paid articles and interviews in the print-media to raise the profile of the CEO or the Company.

As for the tycoons, they own or have a stake in the media-houses and other hubs of influence. Need anything more be said.

In this spinning, at times manipulative world with its over-dose of planted news, it is difficult to sift through the real information. But for our own sake, let us hit the pause button at times, question what is being presented and try to make our own sense of things.

Captain Kohli

Virat Kohli alongwith MSD is the biggest sporting hero in the country today. He is simply all over the place- on TV, Twitter, Instagram, You-Tube, magazines and of course, the Manyawar ads. He is the youth icon married to a glamorous film star. His is the face of Success. The hairstyle and carefully trimmed beard are the rage in upmarket salons and at downtown hair-dressers.

He is at the top of his game. Already rated as one of the greatest batsman the world of cricket has ever seen. Across all formats-Tests, ODI’s, T20’s. He is getting even more dominantly consistent.

He is also the Indian cricket captain. And therein hangs the tale.

The first warning signs came when the impetuous young man forced the BCCI to sack Anil Kumble as team manager in favour of his own man, Ravi Shastri. There was muted criticism from some sections of the media and from some ex-cricketers. Nobody dared to take  the young prince head-on. After all the powerful Board had pathetically caved in before their eyes. Why jeopardise their own chances of jumping on to the gravy train. There was the glaring example of popular commentator Harsha Bhogle who was sidelined for a season. He had to toe the line. Join the club to reap the rewards.

Ravi Shastri fits the bill. Over-rated for his cricketing acumen, he was more the brash and loud establishment cricket expert. A complete loyalist who knows which side his bread is buttered. He has evolved into a side-kick, glorified chamcha and cheer-leader for Kohli.

With the gross IPL culture kicking in you need seasoned and grounded people to lead the national cricket team. The MEN IN BLUE. The pride of the country. Yes, the fitness and fielding standards have remarkably improved. Our youngsters are no longer awed by the Aussies or the West Indians. But the money and glamour have exacted a heavy price. The pride of wearing the India cap is not what it used to be. When a Rahul Dravid walked in to bat you could see the tricolor fluttering in all its glory.

The Hardik Pandya-KL Rahul episode on a chat show gave an insight into the rot which has set in. There is no moralising here. It is the crassness, the insensitivity, the arrogance of privilege and entitlement, the sheer irresponsibility which is abhorrent. It gives a disturbing insight into the team culture. There is no captain or coach or manager to rap their knuckles, counsel them or rein them in.

We cannot ape, say, the Carribean life-style and deliver consistently at the top tournaments and over-seas tours. The discipline, the focus which motivates truly great teams is simply not there. Yes, our guys will have their moments in the sun, win an occasional series abroad but will not make that special cut- an all-time great team.

A master batsman and superb out-fielder need not be a great captain. The best player in the team is not nessacarily the only choice for this critical role.

Virat, the captain, is incompetent if you see through the aura around him. His mis-reading of pitches has become a regular feature. On a dry Southampton wicket on the England tour he opted for only one spinner, a half-fit Ashwin. The hosts played Moeen Ali and Rashid. The Impact player-Moeen. Likewise,at the new Perth stadium our skipper packed the team with four fast bowlers-taken in by the history of the ground. The Aussies had Nathan Lyon who gave the man of the match performance. In the first match of this IPL season he again mis-read the turner at Chepauk and the RCB were roundly thrashed. He also gets critical things like the dew factor wrong in the shorter formats of the game and puts the team at a disadvantage.

The other serious concern is the frequent chopping and changing in the side which undermines player morale and team spirit. For instance, Bhuvaneshwar Kumar was summarily dropped from the Centurion Test after a good all round outing in the first Test of the South Africa tour. Pujara has been dropped thrice despite being our most dependable Test batsman with a sterling over-seas record. Ajinkya Rahane had a fine run from 2013-15 but is now a shadow of the player he was because of the inexplicable and ad-hoc approach of the captain. Then, there are those who continue to be in the playing XI despite their inconsistencies and weaknesses exposed for all to see.

Last but not the least is the famous Virat temper. This unrelenting intensity may be firing-up the batsman in him. However, this constant state of tension is unhealthy for the team in what is essentially a team sport. Where team-spirit, strategy, camaraderie and every little contribution counts. To have your captain constantly on edge must be pretty un-settling for the Indian players. The confession of the young Rishabh Pant is revealing-‘ what he fears most is the skipper’s anger’.

It is his misfortune that he steps into the huge shoes of MS Dhoni. Captain Cool. The player’s man. The Motivator. The Finisher. One of the most successful skippers ever. The de-facto leader when both are playing together. The MSD shadow must be over-powering.

Let us rejoice in the supreme skills of Virat Kohli the batsman and cricketer. Let us cheer on his inevitable progress into cricket’s hallowed Hall of Fame. However, let him be freed from the burdens of captaincy. The torch should soon be passed on to someone better suited to the leadership role albeit he be a lesser player than the master.

Finally it is the performance of the Indian cricket team which matters to us. Their success and dominance is what ultimately fuels the passion of the fans. And drives them in droves to watch the IPL circus. Fortunately,RCB is in line for an early exit from the IPL. India needs Virat Kohli firing from all cylinders on the biggest stage- the World Cup. And with Dhoni behind the stumps, who knows???